return policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

Returns

You may return most new, unused items within [7] days of delivery for a full refund or exchange. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.

• A receipt or proof of purchase is required.

Note: Certain types of items are non-returnable (see below).

How to Initiate a Return

To start a return, please contact us at [your email or contact form link] with your order number and reason for return. We will provide you with return instructions.

Please do not send your purchase back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (wrong item, damaged, etc.). We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [7] business days.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange your item for the same one, contact us at [your email/contact info].

Non-Returnable Items

Some items cannot be returned, including:

• Digital products/downloads

• Perishable goods (e.g., food, flowers)

• Custom or personalized items

• Sale or clearance items (if marked final sale)

• Gift cards

Contact Us

If you have any questions about our return policy, please reach out to us:
📧 [neoarabian.store@gmail.com]
📞 [+92 3084028294]